Support Policy Page

Support Policy for 24Shopy.com

Last updated: [ January 01, 2024 ]

Thank you for choosing 24Shopy.com for your shopping needs. We value your satisfaction and are committed to providing excellent customer support. Please read our support policy below for information on how we can assist you.

1. Contacting Support

1.1 Methods of Contact

Our customer support team can be reached through the following channels:

• Email: support@24shopy.com
• 
  
• 1.2 Support Hours
  

Our support team is available Monday to Saturday from 10:00am to 6:00pm GMT+05:30 . We strive to respond to all inquiries within 4 hours during regular business hours.

2. Types of Support

2.1 Pre-Sales Support

If you have questions about our products, services, or need assistance before making a purchase, our support team is here to help. Feel free to reach out for information, product recommendations, or any other pre-sales inquiries.

2.2 Order Support

For assistance with existing orders, including order tracking, modifications, or cancellations, please contact our support team. Make sure to provide your order number for faster assistance.

2.3 Technical Support

If you encounter any technical issues while using our website or have questions about our online platform, our technical support team is available to help you troubleshoot and resolve any problems.

3. Response Time

Our goal is to respond to all inquiries as promptly as possible. While response times may vary based on the nature and complexity of the inquiry, we aim to acknowledge and provide initial assistance within 4hours.

4. Support Guidelines

4.1 Information Required

To expedite the support process, please provide relevant details, including your name, email address, order number (if applicable), and a clear description of your inquiry.

4.2 Professional Conduct

We are committed to providing respectful and professional support. We ask our customers to communicate in a courteous manner, and we will reciprocate with the same level of professionalism.

5. Escalation Process

If you are dissatisfied with the support received or need further assistance, please ask to escalate your inquiry to a supervisor or manager. We will make every effort to address your concerns promptly.

6. Feedback

We welcome feedback on our support services. Your suggestions and comments help us continually improve and enhance the customer experience.

7. Changes to the Support Policy

We reserve the right to update or modify our support policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions about our support policy or require assistance, please contact our customer support team at info@24shopy.com.

By using the support services provided by 24Shopy.com, you agree to the terms of our support policy.